I Paid ₺500 to Remove an OmeTV Ban but Now "Accept/Reject" Options Are Missing

I am using the OmeTV app on my iPhone, and I was unfairly given a 700-hour ban without any valid reason. To remove this restriction, I made a ₺500 payment via credit card. While the ban was lifted after payment, the app’s most basic functionality—the “Accept” and “Reject” options—completely disappeared.

Here are the details:

Device: iPhone (latest version of OmeTV installed)

Payment: ₺500 via credit card to remove the ban

Issue after payment: “Accept” and “Reject” buttons no longer appear

Tried solutions:

Deleted and reinstalled the app

Logged in with a new account

Tried different internet connections

Despite all this, the problem continues.

No error messages or warnings appeared after the payment.

This situation is unacceptable because I paid to lift the ban but still cannot use the app properly. It feels like I have been charged for nothing, since the main feature of the app is inaccessible.

👉 I demand:

An immediate fix to restore the “Accept/Reject” options on my account.

If this issue cannot be resolved quickly, a full refund of the ₺500 I paid.

A clear explanation from OmeTV about why this issue occurred.

As a paying customer, I expect OmeTV to take responsibility, provide transparency, and restore my account’s functionality without delay.