OmeTv Account Banned By Mistake

I have been using OmeTV on my iPhone, and about two weeks ago my account was suddenly banned with a message stating that I am blocked. I understand that this seems to be related to their policy on minors, but I am not a minor and the ban is clearly a mistake. After the ban, I contacted OmeTV support and requested clarification and reactivation of my account. However, I have not received any response so far, and my account has remained blocked during this entire period. I kindly request that my situation be urgently reviewed, my age status be correctly evaluated, and the ban on my OmeTV account be removed so that I can continue to use the service.