NSDL Payment Bank UPI failed but money deducted, how can I get refund and proof?

If your NSDL Payment Bank UPI failed but money was deducted;

• Contact NSDL Payment Bank support via the app, helpline, or official email and explain that the UPI transaction failed but the amount was debited
• Provide your registered mobile number, UPI transaction ID (UTR), amount, date/time, and screenshots or bank statement showing the deduction

Ask them to;

• Verify the actual transaction status (failed, pending, or reversed)
• Confirm whether the amount is stuck in processing or already queued for auto-refund
• Provide official proof/status of the transaction (failure confirmation or refund reference)

If the problem persists;

• Keep all transaction proofs, screenshots, and communication
• File a complaint on Xolvie to seek refund tracking, proof, and accountability