Novakid Won't Let My Grandchild Join Classes Despite Correct Settings on Computer
I haven't been able to get to Novakid lessons, and my grandchild has missed three classes in a row. Even though my computer is set up correctly, I keep getting the message "Your browser does not allow the use of the microphone and camera." I've made sure everything is turned on again and again, but the mistake still happens. I also tried to get into the class on my phone, but all I see is "connecting to the class, waiting for the teacher." The worst part is that there's no one to talk to or get help from. I expect Novakid to help fix the problem so my grandchild can continue their learning. This has been very inconvenient.
Dear Nevzat B., Thank you for sharing your notification with us. We are sorry for the issue you have experienced. Please be assured that we have received your complaint and are actively working on a solution. Our team is currently investigating the situation and will get back to you with a resolution as soon as possible. Thank you for your patience and understanding. Sincerely, Tuğçe K, Novakid Customer Service.
Dear Nevzat B., Thank you for your feedback. We have reviewed your account and noticed that you have not yet attended any classes. Additionally, we reached out to offer assistance, but it seems you have declined our help. If you change your mind or need further support, please do not hesitate to let us know. We are here to help resolve any issues! Best regards, Tuğçe K, Novakid Customer Service.
