Nova Trading Company Customer Service Denies Fund Release Over Alleged URA Fee

I opened an account with Nova Trading Company under the name Shaban Mugis** and made a deposit of 90,000 Ugandan shillings on 12 August 2026 through their platform, which I accessed using the Chrome browser. After depositing this money, instead of allowing me to withdraw or use my funds, they told me I had to make a new deposit so that they could pay URA and only then would they release my original money. As can be seen in the chat I had with their customer service, when I requested my money back they did not offer any proper assistance or solution and only kept repeating that I must deposit more money for a tax payment. I find this request unacceptable and suspicious, because they are refusing to release my own funds unless I send them additional money. I request that my initial deposit of 90,000 Ugandan shillings be returned to me without any further conditions, and that my account be properly closed if necessary so that I do not face similar issues again. I am sharing this complaint so that my situation is resolved and to prevent other consumers from experiencing the same problem.