Having used the app for a trial version of Noom—which I usually liked despite the rather labor-intensive workout tracking—I opted to purchase a full membership. When I went back in, though, I was horrified to see that all of my work had been erased, and would have to start the program from nothing. I reset my account and reloaded the software following customer service guidelines, but it had no effect. They finally informed me they were powerless to bring back my lost advancement. I canceled my subscription and asked for a refund. I felt let down and this experience was quite depressing. Excellent customer service!
Before purchasing the Novakid program, I received constant messages and reminders to subscribe. However, once I purchased the program, the support completely disappeared. Messages are ignored, there is no contact number available, and all the teachers are fully booked, making it impossible to schedu...
I downloaded the BetterMe app, registered as a member, and purchased a one-month subscription. I decided to cancel my membership after a month of use. When I log into the app now, however, there is no record of my membership. Nonetheless, they continue to deduct fees from my account, and I can't see...
I am extremely frustrated with the lack of response and assistance I have received from BetterMe app's customer service and legal support teams. On April 16th, a charge was deducted for the renewal of my subscription. Immediately, I contacted customer service requesting a refund, citing my rights as...
Should you register Noom for a 10-month program and unintentionally forget about utilizing it and fail to cancel, you could find yourself charged once again without warning. That describes exactly what happened to me. I registered completely forgot about it, and when the program was renewed I was ch...
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