Dead pixels and scratches appeared on the Nintendo Switch screen. What should I do?

This problem is quite common, especially if the Switch is used in handheld mode without protection:

Dead pixels — dots on the screen that always stay black or white.

Stuck pixels — may glow in one color; sometimes they can be restored.

Scratches — usually appear from friction in the dock or when carrying the console without a screen protector.

What you can do:

For stuck pixels — try programs or videos with rapid color switching (the “pixel fixing” method).

For dead pixels — in most cases, only a screen replacement helps (under warranty or paid).

For scratches — apply a screen protector to mask the defects and prevent new ones.

Use a case and screen film in the future to avoid damage.

Nintendo does not always officially consider dead pixels a defect under warranty (it depends on the number and location), but in some cases, service centers are willing to help.

Important: ❗ If the service center refuses to replace your Nintendo Switch screen despite dead pixels, 👉file a complaint on Xolvie👈 — this way you can influence the company’s decision and warn other owners.