NineCasino delayed my payout for over a week with no updates, how can I escalate this issue?

Xolvie Resolution Specialist June 03, 2025 4:42 pm

First, contact their customer service via live chat or email to get a clear reason for the delay.

Document all of your communications, including timestamps and screenshots.

Ask politely if your withdrawal is being reviewed or pending verification, and if any action is required on your part.

If you do not obtain a useful response within a timely period, escalate the situation by making a formal complaint with Xolvie.

Xolvie communicates with the brand on behalf of the players and has a proven track record of settling issues.

Clearly define your problem, provide supporting documentation, and explain the response you desire.

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