Disappointing Nike Air Max Experience with Horrible Customer Service

I purchased a pair of Nike Air Max from Optimum Nike store. After wearing the shoes for just 2 hours, my big toe hurt for 3 days. Clearly, these shoes are faulty, and wearing them causes harm. Concerned about my foot health, I naturally returned to the store to request a refund, but the staff were not helpful at all. They sent the shoes for inspection, and 40 days later, I received a call saying my request was denied.

When I asked why, they claimed it was due to user error, stating there was no defect found in the shoes. This is absurd. I mentioned that they should have contacted me within a month, but they insisted they had tried to reach me and couldn’t get through. I know they didn’t call, yet they act as if they’re always right.

There's a saying that "the customer is always right," and even if the customer is wrong, most businesses will still try to help. But with Nike, you’re always in the wrong. I’ve started to develop a strong dislike for Nike because of this experience. I bought Nike expecting quality, but it’s been a total disappointment.

Now, I have to go back to the store, then to Consumer Rights, and back to the store again. But Nike has subjected me to this ordeal, and I’m determined to follow through, even if it makes me hate the brand more and vow never to buy from them again.

True brands show their worth when you encounter a problem. Keep that in mind when shopping—there are plenty of other brands out there.