In March, we purchased two Neutrogena Intensive Moisture Creams from Maltepe Migros Mesa. After the purchase, we noticed something was wrong with the products and contacted Neutrogena to request an exchange. Despite our request, the promised replacement products were not delivered. Instead, we received notification that due to a warehouse relocation, delivery was not possible. This lack of willingness to address the issue does not align with the standards one would expect from a reputable brand like Neutrogena.
It is regrettable that a company known for quality and reliability is facing such difficulties in a simple exchange. The interruption of customer service due to a warehouse relocation raises questions about the efficiency of the company. Reputable companies should be able to provide their customers with a consistent level of service and uphold their commitments. Neutrogena's behavior in this matter is disappointing and does not align with the expectations of a renowned brand.
I have been using Neutrogena’s nourishing care cream, intensive care cream, and fast-absorbing hand cream for many years. However, with my most recent purchases, I noticed a difference in the packaging and I believe the formulas may have been changed. I bought all three creams from Migros and tried ...
I purchased a Neutrogena cream from Migros, which I have always used. However, this time it caused darkening of my skin and an unusual sensation. I went to Migros with the receipt and explained the situation, but they refused to accept a return or exchange since the product was opened. I then called...
Translation: In the past few days, I bought the Neutrogena Intensive Moisture Cream from a store that sells cosmetic products. Due to the brand's reputation and reliability, as well as my previous satisfaction with their products, I eagerly purchased it without hesitation. For several days, I've bee...
I purchased three tubes of Neutrogena Intense Moisturizing Hand Cream, expecting a high-quality product from a well-known brand. Unfortunately, all three turned out to be a major disappointment. Instead of deeply moisturizing my hands, the cream left them extremely sticky—almost as if I had smeared ...
In response to the offensive-smelling cream, the customer service department of Neutrogena did not respond. Suddenly, the fragrance-free concentrated hand moisturizer that I had been purchasing from Rossmann turned out to have an odd and unpleasant odor. I had purchased it multiple times. Despite t...
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