Need To Cancel Netshort Web Subscription

I recently discovered that I had been signed up to the Netshort streaming service through a web service and my debit card was charged on 28 September 2026, without me clearly registering or creating an account in the usual way. As soon as I realized this, I tried to cancel the subscription the same day but found that the process is made extremely difficult. When I go into the subscription management section, I can see that a “Weekly VIP” subscription is active and that auto‑renew is turned on, but the system does not allow me to turn off auto‑renew or find any proper way to cancel. The cancel or auto‑renew off options are visible but do not work, so I am effectively stuck in an unwanted subscription. I also tried to contact Netshort customer support, but I cannot access any message attached to my profile and there is no functioning messaging system or clear communication channel to resolve this. As a result, I have no effective way to cancel or request help directly through their platform. I request that my Netshort subscription be cancelled immediately, that auto‑renew be fully disabled so that no further charges are taken from my debit card, and that the payment taken on 28 September 2026 be refunded in full, as I did not intentionally sign up and was prevented by the system from cancelling in a simple and transparent way.