I’ve been a loyal Netflix Premium subscriber since 2019. My mom and I live in different cities, and she has been using my account without issue for years. From time to time, Netflix would prompt us to update our list of registered devices, but we could always continue watching without problems—even from separate locations. That is, until June 26, 2025. Suddenly, we were both cut off. After finishing an episode, Netflix asked again for a device update, but this time it wouldn’t let us continue.
I called customer service and couldn’t believe their response. They’ve apparently changed the policy—without notifying us—and now people in different cities can't use the same Premium account. They claim the system “just now detected” the separate locations. How is that even acceptable?
What bothers me the most is that I’ve been paying the full Premium fee without knowing anything had changed. No warnings. No emails. No pop-ups. Just a quiet switch that now limits the core feature I signed up for. And when I asked the call center to document my concern in detail, they only wrote something generic. If I hadn’t insisted, they wouldn’t even include the full issue.
Netflix, if you’re going to charge me for Premium, then deliver Premium. Communicate policy changes clearly and stop punishing long-term subscribers for how they’ve always used your service.
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