Netflix Standard Plan One Device Restriction Complaint

I've been a loyal member of Netflix for several years, thoroughly enjoying the convenience of their standard plan package. It's been great being able to watch content simultaneously on two different devices, just as the plan promised. But all of a sudden, we were restricted to using only one device. When attempting to use a different device for our Netflix session, we were asked to specify the device. However, despite providing the necessary information, we were still unable to access any content on the other device. Months later, the never-ending requirement for device verification became incredibly frustrating and extremely inconvenient. Believing that maybe the package content had been decreased (while still being generous in my assumptions), I decided to upgrade to the premium plan. Nevertheless, even though the description claimed access for 4 devices, we were only able to watch on one device. Now, let's address the primary concern: the difficulty in reaching customer service. I made a phone call and was informed of a 7-minute wait time. However, I ended up waiting for a surprising 26 minutes, demonstrating my patience. There were strange, illogical sounds, but no music; can you believe it? What is the purpose of upgrading my plan? If you're offering a service, it's important to fully support it; this level of non-commitment is simply not acceptable. I question the representatives: what is the purpose of your presence? Is it really that simple? Just sell the product and disappear? Does this behavior align with the standards of your company? You often leave others feeling foolish. Given the current situation, it would be appreciated if you could initiate contact with me. This will allow us to address the issue at hand and come to a resolution, or alternatively, consider going our separate ways.