I ordered 4 winter tires dated 2024 from the seller LASTİK_bayii on the N11.com shopping platform. However, one of the tires was delivered with a 2022 date. When I informed the seller about the incorrect product and requested an exchange, they responded by saying, “We don’t have such a product; you must have mixed it up at the tire replacement location,” and refused to process the exchange. I explained that logically, this is not possible and that the fact that only one of the four tires delivered by the courier was incorrect clearly shows that they sent the wrong product. When I said I would file the necessary complaints, they mockingly replied, “Sure, go ahead.” It is unacceptable for them to refuse responsibility despite sending a defective product and causing the buyer to suffer.
I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I ...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased a Goodyear Efficient Grip car tire through N11 with order number 202261495534. The payment was successfully charged to my card, but two days later, N11 canceled my order, claiming the product was out of stock. However, on the same day, I bought three of the same tires from another platfo...
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
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