N11 Refused to Process My Return Request for HP LaserJet Pro M304A Printer

58

I ordered an HP W1A66A LaserJet Pro M304A Mono Laser Printer from the EsilToner shop on the N11 platform. Although I submitted a request to return my order, N11 took a long time to review my cancellation request. I requested a return and refund within my legal period. I have ordered from many other online platforms, and whenever I requested a return, they accepted it without any issues. However, N11 kept delaying the process without providing any clear explanation. Even after multiple attempts to contact customer service, I only received vague responses with no real solution. Unfortunately, N11 took no action and informed me today that they would not process the return. This experience has made me lose all trust in their platform. I will never use N11 again.

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