I ordered an HP W1A66A LaserJet Pro M304A Mono Laser Printer from the EsilToner shop on the N11 platform. Although I submitted a request to return my order, N11 took a long time to review my cancellation request. I requested a return and refund within my legal period. I have ordered from many other online platforms, and whenever I requested a return, they accepted it without any issues. However, N11 kept delaying the process without providing any clear explanation. Even after multiple attempts to contact customer service, I only received vague responses with no real solution. Unfortunately, N11 took no action and informed me today that they would not process the return. This experience has made me lose all trust in their platform. I will never use N11 again.
I purchased a Canon Pixma G3416 Multifunction Photoink Inkjet Printer from n11.com and canceled the order on the same day. However, on October 23, 2025, the canceled order was sent out for delivery to me via DHL. Although I informed N11 about the situation, the courier company requested a return cod...
Despite being within my 14-day return window, N11 has failed to accept the return for my order #203655165313. I've been a loyal N11 customer, but this experience has pushed me away. Their customer satisfaction is non-existent; it's impossible to reach a representative or get any assistance. I won't ...
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
I bought AirPods Pro from the official N11 store, but unfortunately, they are refusing to process my return without providing a clear explanation. Even though I purchased the product directly from the official store and was disappointed with its performance, they refused to process my return. I have...
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
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