N11 is not taking my return. I ordered 2 fire extinguishers which came in a box that was covered in tape. The fire extinguishers were both discharged and powder was everywhere. They were both showing that they needed charging. I contacted the owner, He said to deal with N11. On N11 there was nowhere to select 'return' for this product, I emailed [email protected] and contacted them by their customer service phone many times and was told there was nothing they could do because the product was not showing up yet ???? Really??? The product shows as "Completed" and the "evaluate this product" has been removed for this product. I keep getting delayed and told to wait. I ask for what, and no one tells me. This product was ordered a month ago. I received it in its sorry state about 2 weeks ago. No service. No 'easy returns' as advertised. Very frustrating and I will never order from n11 again. No wonder that 38% of customers give them 1 star.The lowest rating. I am still waiting for a return code even though they apparently marked it as 'urgent' 2x now. I feel ripped off. And in 2 days I am going away for a month. All this grief just to get a lousy return code.
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
I am experiencing several issues with the return process on N11. I initiated a return request on January 24, 2025, and the designated courier company, Kargoist, informed me that they would pick up the item from my address on January 27, 2025, with a scheduled appointment. However, the courier did no...
The N11 store canceled the product I purchased within 2 hours without providing any explanation. I had bought the product using a coupon they had assigned to me. If they didn’t plan to honor the order, why did they let me complete the purchase in the first place? This is highly unprofessional and sh...
On July 15th, I placed an order for 2 Altınyıldız Classic shirts on the N11 platform. On July 16th, I received a message stating that the package was delivered to the cargo company. However, the package did not move from the dispatch branch for 6 days. After conducting an investigation, Sendeo cargo...
I purchased two Glint 100 Percent Herbal General Cleaner Mold Oven Grill Cleaner Degreaser Solvent 1 L products from N11 on February 15, 2025, with order number 202461675838. Only one was delivered on February 19. I first contacted the store on the same day and also reported the issue to N11 via liv...
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