I often shop on N11, but my experience with purchasing Solenta Pigmenta cream has been frustrating. Initially, it showed as shipped, but when I tracked it, it was marked as returned. Fortunately, they hadn’t sent it, so I decided to order again. This time, the inner lid was open, the product had leaked, and it turned out to be fake. How can people’s health be so undervalued? When I tried to return it, the seller was nowhere to be found. It’s disappointing that N11 collaborates with unreliable sellers, causing customers to suffer. We are losing both our health and money because we trust you. I am requesting an approval of my refund.
I bought something from N11, and unfortunately, the seller sent me a fake item. I compared it with the original product I have and shared all the pictures that clearly show the difference. Even after I complained, the seller dared to send the same fake item again. I turned down the delivery and sent...
I placed an order on N11 for 2 bottles of pumpkin seed oil and 1 bottle of apricot kernel oil. However, the products were delivered damaged, with brok...
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
N11 leaked my card information. Someone else made a lot of purchases using my account details. Even though I noticed and contacted them immediately, the products were quickly shipped despite it being a holiday period. Later, they did not accept returns, claiming that the delivery had been completed....
I'm submitting a complaint against N11 for selling used items while advertising them as new. I bought something that came without an invoice, packaging, or warranty, and it was obviously not in new condition. I’ve tried contacting N11 several times, but I still haven’t gotten any help. They won't gi...
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