On 2 February 2026 at 00:58, an amount of R482.03 was deducted from my Capitec Bank account for a subscription payment reflected as “my iq.com/us” on my bank statement. I did not sign up for any subscription or service with this company, and I have never had any trial or paid membership with iQ.com/iQIYI. I have sent an email to iQ.com to query this unauthorized debit and I am currently waiting for a response. In the meantime, I would like this matter to be investigated as an unauthorized transaction and treated as a fraudulent or incorrect debit. I kindly request a full refund of the R482.03 that was deducted without my consent and the immediate cancellation of any existing or future subscription or authorization linked to my details so that no further deductions can be made from my account.
On 25 January 2026, an amount of R486.66 was taken from my Capitec bank card by MyIQ.com without my authorization. The only transaction I knowingly made on this site was a once‑off IQ test for R16, for which I entered my email address and card details. At no point during this process was I clearly i...
On January 15, 2026, while reviewing my bank account transactions, I noticed that an unauthorized charge of $30 had been made to the credit card linked to my My IQ account, without my knowledge or consent. I did not approve this transaction in any way, and I did not initiate any purchase or subscrip...
I recently noticed a charge of £29 taken from my Metro Bank card ending 0826 by My iQ .com uk on today’s date. I did not knowingly sign up for any subscription with your company and I have not given my consent for a recurring payment. The transaction appears to be for a subscription, but I was not c...
On January 31, 2026 at 08:51, an amount of €29.99 was charged to my card ending in 1467 with the description “MYIQ.COM/EU ST. JULIAN S MelMT” (transaction reference: 231167). I completed only one IQ test on this website, but I did not knowingly approve any paid subscription or recurring charges. I w...
I recently noticed that a payment of €29.99 was taken from my account on 11/01/2026 for a subscription to myiq.com. I do not wish to continue this subscription, and I want it cancelled. I had not previously tried to cancel the subscription or contacted your customer service before this payment was t...
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