Brand Overview: myDates
myDates is an online dating and chat portal owned and operated by the Netherlands-based company Boranu Online B.V., which was established in 2015. The platform provides a virtual environment for flirtatious messaging, role-playing, and casual online conversations through its website and mobile applications.
Contact Info
Users seeking assistance or looking to submit cancellation requests can contact customer support through the following channels:
- Customer Support Email: [email protected]
- Phone Number: +31 77 206 1024
- Office Address: Boranu Online B.V., Stationsplein 91, 5211 BM 's-Hertogenbosch, Netherlands
Industry and Operations
myDates operates within the digital entertainment and fantasy chat industry. While presented with features typical of dating applications, the platform functions specifically as an online exchange for virtual interactions rather than facilitating in-person romance.
- Coin-Based Messaging Model: The platform operates primarily on a microtransaction system where users buy coins to send and read messages, rather than using a flat-rate monthly subscription.
- Moderated and Virtual Profiles: The platform's terms state that professional chat operators and artificial intelligence manage virtual profiles for entertainment, and real-life meetings with these profiles are not possible.
- Digital Features: Users can register for free, browse profiles, and send virtual gifts, likes, and direct messages using bought credits.
User Sentiment
Overall user sentiment surrounding myDates is largely critical across public review portals and consumer advocacy forums. Most feedback stems from a disconnect between user expectations of a regular dating site and the platform's paid fantasy-chat model.
- Involvement of Fake Profiles and Chat Moderators: Numerous users report frustration upon realizing that conversation partners are paid moderators or automated profiles rather than people seeking genuine dates.
- No Possibility of In-Person Meetings: Many reviewers express disappointment that interactions never lead to real-world encounters, and that requests to move off-platform are systematically deflected.
- High and Rapid Costs: Customers frequently criticize the coin pricing structure, noting that maintaining even a brief conversation requires buying expensive packages of tokens.
- Misleading Marketing: Users often complain that advertising portrays the service as an authentic matchmaking app, obscuring the virtual-only nature outlined in the terms of service.
- Account Deletion and Refund Difficulties: Dissatisfied customers report challenges when trying to delete their accounts, cancel purchases, or obtain refunds through customer service.
Share Your Experience
If you’ve experienced issues with myDates, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.