MovieStarPlanet charged my card for VIP twice, how can I get my money back?

If MovieStarPlanet charged your card twice for VIP, first check your purchase receipts and confirm whether two separate payments were processed.

Then submit a request through the official support form and include your username, server (country), and the payment receipts or order numbers so the team can investigate the duplicate charge.

MovieStarPlanet states that refunds for VIP or virtual purchases are generally not guaranteed, but support may review cases like billing errors or duplicate payments individually.

If the VIP was purchased through Apple or Google Play, you may also need to request the refund directly through those platforms because the subscription is tied to their billing system.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.