If MoventaAI debited your card through auto-renewal,
Review the subscription first;
• Check:
– Your MoventaAI account and membership plan
– Whether your subscription renewed automatically
– The renewal date and amount charged
– Whether you previously requested cancellation
Cancel the subscription;
• Log in to MoventaAI.
• Click your profile icon, open Membership Plan, and select Cancel Subscription.
• Complete the cancellation at least 24 hours before the next renewal and save the confirmation.
Contact MoventaAI support;
• Email [email protected] and request:
– Immediate cancellation of auto-renewal
– A refund review for the latest charge
– Written confirmation that no further payments will be taken
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
