Today, I submitted a ₺800 withdrawal request via bank transfer on Mostbet. During the process, I was asked to provide my account history and some documents in PDF format, which I submitted immediately. After that, my account balance was reduced to zero and the system showed the withdrawal status as “paid.” However, the money has still not reached my Enpara bank account.
When I tried to contact Mostbet customer service, I only received automated replies such as “Your financial transaction has been recorded.” After that, communication became impossible, and I kept getting responses from what appeared to be bots rather than real support staff.
This was my first time playing on this site, and I never faced such issues with other platforms. For a standard withdrawal, it is unacceptable to be treated this way and left without access to my own money.
I demand that Mostbet transfer my ₺800 winnings immediately and resolve my complaint. I also expect the company to take proper measures to ensure that players are not left in this situation again.
I’ve been regularly depositing and playing in the casino section of the Mostbet website for about four months, mostly experiencing losses. On September 27, 2025, I happened to win ₺17,800 and submitted a withdrawal request for that amount. Although the system shows the transaction as “paid,” the mon...
On June 19 at 21:36 and 21:37, I submitted two separate withdrawal requests from my Mostbet account (ID: 113382759). The system marked both as “processed,” and I was told the payments would reach my account shortly. On June 21, I was asked to submit verification documents, which I provided without d...
I played on Mostbet Casino and won ₺10,000, but the money has never been credited to my account. On June 18, 2025, I submitted two separate withdrawal requests of ₺5,000 each, yet neither payment has been processed. I repeatedly contacted Mostbet customer service, but every time I was told the same...
Hello, I deposited ₺4,000 to my Mostbet account using the fast bank transfer method. The money was withdrawn from my bank account, and I have all the receipts and transaction records to prove it. Yet, the funds never appeared in my game balance. When I contacted customer service, all they did was fo...
