I Face Mostbet Refusing to Pay Remaining ₺220,000 Casino Winnings

I won ₺300,000 on the live betting and casino section of the Mostbet website. When I requested a withdrawal, only ₺50,000 was paid, and the remaining ₺220,000 has not been transferred to me for two days. Despite having all my documents and account information in full, I’ve contacted customer service multiple times, and I keep receiving the same response: “We’ve forwarded it to the authorities, please wait.” No specific reason is given, and I feel like I’m being deliberately stalled.

In the past, smaller withdrawals were processed without any issue, but now that I’ve won a large amount, my payment has been withheld, which has caused me serious inconvenience. I demand that the remaining balance be deposited into my account immediately and in full. I also request a thorough investigation to ensure this situation doesn’t happen again.

My customer ID: 255811798