I used Moovit’s 7-day free trial, but after it ended, the subscription fee was charged without my consent. Even after canceling, the refund hasn’t reached my account. To make matters worse, the app automatically deducted the fee as soon as funds were available in my account.
I contacted Apple Support, and they confirmed that the refund has been processed. However, it’s been some time, and I still haven’t received the money. This is incredibly frustrating and feels like poor service on Moovit’s part.
I expect the refund to be deposited into my account promptly. Charging users without their approval is unacceptable, and I urge Moovit to resolve this issue immediately.
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi...
I signed up for Moovit under the promise of a free trial, only to find out today that they withdrew a 6-month subscription fee from my account without proper notice. I immediately canceled the subscription, but the charge had already been processed. I only intended to use the 1-week free trial, as c...
On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my approval, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou...
I downloaded the Moovit app for the first time and saw the option for a 1-week free trial. At the end of the trial, there was an option to receive a notification to decide whether to continue the membership. I selected that option, expecting to be notified, but without any notification or confirmati...
I signed up for the 7-day free trial of the Moovit app but canceled it before the trial ended. Despite this, Moovit still charged me for a full 12-month subscription! I was shocked to see a ₺179 charge on my account for a service I had already canceled. This is completely unfair and feels like a de...
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