MoboReels Rejects A Refund For Unused Service

I purchased an Ant MoboReels subscription on 10 August 2026 for £28.49. From the first day, I had an access problem and have not been able to use the service at all. Despite the fact that I could not access or use the product in any way, the subscription fee of £28.49 was still charged. I contacted Ant MoboReels customer service and explained that I had no access to the service, but the only response I received was: “Dear, we provide a virtual service product. According to the regulations, we don't accept refunds for the customer's own purchase.” I find it unacceptable to be charged for a service that I could not access or use from the beginning. I request a full refund of the £28.49 subscription fee and, if the subscription is still active, that it be cancelled so that no further charges are taken.