MoboReels asks me to pay again despite active plan, how can I fix this issue?

If MoboReels asks you to pay again despite an active plan,

• Verify your subscription status;

– Go to App Store / Google Play → Subscriptions
– Check if MoboReels shows “Active”
– Make sure you’re logged into the correct account

Fix sync issues in the app;

– Log out and log back in
– Restart the app/device
– Update the app to the latest version
– Use “Restore Purchases” to sync your payment

Check payment confirmation;

• Verify:
– You were actually charged
– You received a receipt (Apple / Google / email)
– No failed or pending payment

– If payment didn’t go through, access may be locked

Clear possible app bugs;

– Clear cache/data (Android)
– Reinstall the app
– Ensure stable internet connection

Contact support;

• Reach out via app or email

• Write:
– “I have an active subscription, but the app is asking me to pay again. Please fix this and restore access immediately.”

– Include:
– Screenshot of active subscription
– Payment receipt

If the issue continues, file a complaint on Xolvie to push for a faster resolution.