Milestone Tire Has Been Missing for Months After Warranty Claim

I sent my Milestone tire, size 245/45 R19, to be processed under warranty through Şenrot Lastik in Konya on June 23. However, months have passed, and I have not received any information whatsoever about the status or whereabouts of my tire.

When I call the Petlas branch where I sent the tire, I am told that they cannot see any information about its status in the system and do not even know where the tire currently is. I have not been provided with even the most basic information, such as whether the tire was received, whether it has been inspected, whether it is still being evaluated, or whether the warranty claim was rejected. Throughout this entire process, I have received no response, either in writing or verbally.

At this point, I do not have my tire, and I do not even know what stage the warranty process is at. I have never experienced a warranty process handled this poorly with any other brand. If my return period had not already expired, I would have returned all of the tires I purchased. I genuinely regret not having them installed and inspected sooner. My license plate number is 55 E 1010.

I urgently request that the location of my tire and the current status of the warranty process be determined, that the process be completed within a reasonable timeframe, and that I be provided with written information regarding the outcome. I request that my inconvenience be resolved appropriately or, alternatively, that my tire be returned to me.