Atasun Optik Refuses Paid Repair for Out-of-Warranty Michael Kors Glasses

Because I live in Fethiye, I have shopped many times at your Atasun Optik store located inside Fethiye Erasta AVM. I wear prescription glasses and also use them as fashion accessories to match my outfits. Today, I revisited your Fethiye Erasta AVM store after noticing that the brand logo on the left temple of my Michael Kors prescription glasses, which I purchased from you in 2023, was peeling off.

When I arrived at the store, three different employees attended to me in turn, passing me from one to another. Throughout this process, I observed that all of them were extremely uninformed, indifferent, and careless. I was kept waiting at the checkout counter for a long time. When they finally located my glasses in the system, they informed me that the warranty had expired in November 2025 and that they could not assist me in any way. They stated that such services are only provided free of charge under warranty, and when I agreed to pay for the repair out of pocket, they claimed that even paid service was not possible.

Because these are my favorite glasses, I want to continue using them; this situation has truly saddened me. The main reason I have shopped with you for years was the attentiveness and care of your store staff, but in recent years your team has completely changed, and I am deeply disappointed by the attitude of the new employees. I request that a solution be provided for my glasses in a manner worthy of both the brand and the customer, and that the necessary review be conducted regarding the store personnel's behavior.