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Kevser is completely dissatisfied with the result

MG ZS EV Chrome Trim Rusting in Less Than a Year – Warranty Claim Denied

MG ZS EV Chrome Trim Rusting in Less Than a Year – Warranty Claim Denied
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Kevser
MG
February 13, 2025 3:21 pm
49

I purchased my MG ZS EV electric vehicle (VIN: LSJW74093PZ****) from Coşkunlar Otomotiv in Bodrum/Muğla on December 29, 2023. Less than a year later, I noticed rust spots forming on the chrome trim of both rear windows. When I took my car in for its annual service, I requested a replacement under warranty, but my claim was denied.

I then escalated my request to MG’s headquarters, only to be told by customer service that I might have washed my car with caustic chemicals, which is completely untrue. I have owned various vehicles for years, always washing them with high-pressure water and parking them outdoors, yet I have never seen rust develop this quickly.

I demand that MG immediately replace the defective chrome trim under warranty. Has anyone else experienced this issue? MG, please take responsibility for your product quality!

Kevser
Kevser
February 17, 2025 11:32 am

I was called by MG customer service and they said the part would not be replaced under warranty. I applied to the Consumer Court.

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