Mexc Exchange Welcome Gift Promised, but Not Delivered

April 11, 2024 11:16 PM351

I decided to join Mexc-buy crypto platform after seeing their enticing offer of a $20 welcome gift for verified members. Unfortunately, I did not receive the welcome gift as promised. When I asked why, they provided me with some negative feedback, which is confusing since I already went through the necessary identity verification process. I found their response to be lacking in logic and not meeting my expectations. According to them, there could be other factors contributing to the rejection, but the lack of clarity regarding the reasons is simply unacceptable. The app is using a catchy name to attract users and promote itself, but unfortunately falls short in delivering on its promises. I would like to express my dissatisfaction with this crypto trading platform due to their misleading advertising.

April 11, 2024 11:53 PM (36 minutes after complaint)

Dear MEXC Member, First of all, we wish you a good day. As a result of our review, your bonus application has been rejected because your account does not meet the event requirements. Our bonus system checks every user and transaction through a detailed control mechanism. We act sensitively and place importance on ensuring fair distribution. Our control mechanism has many different filters, and when we communicate the reason for rejection, these filters are revealed, creating a security vulnerability. Therefore, we cannot directly convey the reason, but we can state that it is not eligible for the reward. As MEXC, we highly value our esteemed users and organize numerous campaigns and events. If you wish, you can follow the "Futures>> Futures Events" step on our website to access all our events. We thank you very much for your understanding and cooperation and want to emphasize that we are always here for you. MEXC Turkey Official ŞikayetVar Team

Emre
April 11, 2024 11:55 PM

You are lying, I did not make an incomplete or incorrect upload. Keep deceiving people with this answer. I did a lot of transactions on the Paribu site, but since the system crashes at certain times, I transferred all the coins to the Bitexen application. You are attracting people in this way.

Similar Complaints

1

MEXC Exchange Offers No Bonuses

July 23, 2023 9:09 PM1,453

I find it utterly senseless and frustrating that MEXC Exchange, a cryptocurrency exchange, launched a "special offer for...

1

MEXC Denied My New Member Event Rewards Without Explanation

January 26, 2025 4:48 PM180

I participated in MEXC’s new member event and completed all the required criteria, yet my participation was rejected. Wh...

MEXC Signup Bonus Not Received? My $20 Reward Never Arrived

November 4, 2025 5:06 PM94

I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeare...