MEXC Exchange Instant Deposit Via Sepa Not Credited

Hello, I am having problems with the MEXC exchange. I had good references, but in the end, I found myself in a completely unpleasant situation. I made a deposit into my account through a banking institution, and the money was not credited to my account. Moreover, they no longer respond to emails. Besides losing time, a person loses their money and the opportunity to make money because of an exchange that decides to keep clients' funds without providing any explanation.