Mexc App Automatically Closes Near USDT Position, Wiping Out Funds
My Near USDT position was terminated without my intervention via the Mexc app, and all of my funds were wiped out, leaving only $1.1 in my wallet account. These events occurred without my knowledge or consent. I demand that the management of Mexc get in touch with me and pay me for the losses I've made.
Dear MEXC Member, First of all, we wish you a happy day. We have thoroughly reviewed your transaction. Liquidation processes are carried out based on the fair price. Upon our inspection, the fair price reached your liquidation price, and your position was mandatorily closed. Therefore, no issues were observed in your transaction. In the screenshot we will provide below, we have highlighted the highest and lowest prices at the date and time of your order. You can also check the situation yourself. Note: MEXC uses a fair price mechanism to protect against liquidity shortages or market manipulation. MEXC SWAP adopts a uniquely designed and fair price marking system to prevent unnecessary mandatory liquidations in highly leveraged products. Without this system, the marked price could deviate from the price index due to market manipulation or lack of liquidity, resulting in unnecessary mandatory liquidation. This system adjusts the reference price to the fair price instead of the last traded price, thereby avoiding unnecessary mandatory liquidations. Thank you again for your understanding and cooperation, and we would like to emphasize that we are always here for you. MEXC Turkey Official ŞikayetVar Team
