Long Resolution Time for Wrong Network Selection on MEXC

Ayaz
MEXC Exchange
December 15, 2024 11:42 PM83

This morning, I transferred USDT from Binance to MEXC but accidentally selected the wrong network (opBNB instead of BEP20) due to a moment of inattention. I immediately contacted customer support, only to be told I would need to wait 60 days for a resolution.

This is an unreasonably long timeframe, especially as we are about to enter 2025. A 60-day wait for such an issue is unacceptable, especially for a platform as large as MEXC.

The transaction ID is: 0xe55d68c82bb183352bec7e368d7f3a3a1a93321e73a72f6dc7f234fd782b24d0. I urge MEXC to expedite this process and resolve my issue promptly to prevent further frustration and financial inconvenience. Immediate assistance is needed.

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