Didn't Widrawal Bcz I Didn't Receive A Code To My Metwallet

I am using the Chamet application and its MetWallet feature, and I am currently unable to withdraw my money even though I can still log in to my account. On 17 July I tried to withdraw 10 USD from my MetWallet balance. Because I forgot the password of the email registered to MetWallet and also lost the phone that was linked to that email, I used my phone number for the withdrawal and verification instead. The system says that a verification code will be sent to my phone number registered in the Philippines, but I do not receive any code. On the verification screen the app shows “The verification code has been sent to your phone”, but at the same time a “Request failed” error appears and the process is cancelled. I have tried many times, but every time the same “request failed” message appears and I still cannot receive the code. Because of this technical error, I cannot complete my 10 USD withdrawal and my money is blocked in my MetWallet. I kindly request that my Chamet/MetWallet account be checked, that the verification method connected to my lost email and old phone be reviewed, that the “request failed” error be resolved, and that a verification code be successfully sent to my current phone number so I can complete my 10 USD withdrawal without any further problems.