I’m Being Asked to Pay a Fake ‘Shift Fee’ for a MetaTrader 5 Account I Can’t Access

I opened an account under my own name on MetaTrader 5 in 2021. On Monday, November 10, I received a message on WhatsApp from a number claiming that there was a large amount of money in my MetaTrader 5 account and that they could help me withdraw it by giving me instructions. However, I do not know which broker or company these people are connected to.

I am currently unable to log into my MetaTrader 5 account and I do not remember my old login details. Despite this, the number messaging me on WhatsApp insists that there is money belonging to me in the account and is demanding a payment from me under the name of a “shift fee” in order to release the funds. Previously, I had made a similar payment and was only able to get my money back after filing a complaint. The fact that they are asking for money again is neither trustworthy nor acceptable, and it is increasing my distress.

Regarding the MetaTrader 5 account that is said to belong to me and the alleged balance in it, I request that these individuals be identified and verified, that it be confirmed whether the account actually belongs to me, and that if there truly is money in the account, it be transferred to my bank account without any additional, fabricated, or so-called “shift fee” payments. I request that the necessary investigation be conducted and that I be informed in writing.