Necmettin

"On the same day, within an hour, I was called by a Bosch Customer Representative. Efforts were made to take the necessary steps for customer satisfaction. A day later, the authorized service arrived. The door lock was replaced, but it was determined that the fault was a card malfunction. We learned that the warranty is still in effect. We were told that an order for a card replacement has been placed and that it will be installed once it arrives. We are waiting. I'm glad that customer satisfaction is being prioritized, because when I reviewed similar complaints I was skeptical. But it turns out that's not the case. Satisfactory steps have been taken up to this point. I will write an update once the process is completed."