5
Arhan is very satisfied with the result
Resolved

Melbet Prioritizes Bonuses Over User Experience And Support

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Arhan
January 14, 10:10 pm
951
Arhan's Thank You Message
“Despite all the negative experiences I went through, I appreciate that my complaint was finally taken into consideration and resolved. The process itself was quite stressful and time-consuming for me, but having the issue addressed is still a positive outcome. I hope similar problems will be avoided in the future and that service quality will be improved. Thank you for your response and for resolving the matter.”

From the very beginning, I had the impression that Melbet was simply a promotional school, where the main focus was on luring users with bonuses rather than providing decent service. I found that many sections of the site were unintuitive: the buttons were irrelevant, and I often had to search through the menu to find the section I needed, which was a waste of time and nerves. When viewing live bets, the graphics sometimes lagged, and there were constant delays in transmitting odds. The support chat was often answered by a robot who didn't understand the specific case, and a real operator only appeared after an hour or two. They didn't provide any precise withdrawal times, saying it all depended on the bank and payment system, but there were no real ETAs. I don't plan to continue, because every interaction is a new stressful experience.

January 15, 2:02 pm (15 hours after complaint)
Arhan
Arhan
January 15, 5:03 pm

Despite all the negative experiences I went through, I appreciate that my complaint was finally taken into consideration and resolved. The process itself was quite stressful and time-consuming for me, but having the issue addressed is still a positive outcome. I hope similar problems will be avoided in the future and that service quality will be improved. Thank you for your response and for resolving the matter.

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