Brand Overview: Mediaset Infinity
Mediaset Infinity is an Italian digital streaming and video-on-demand platform owned and operated by RTI S.p.A., a subsidiary of MFE - MediaForEurope N.V. (formerly Mediaset Group). Originally launched as the standalone streaming service Infinity in 2013, the platform was restructured and rebranded as Mediaset Infinity in 2021 to unify Mediaset's free broadcast channels with premium subscription-based content.
Contact Info
Customer Support Email: [email protected]
Formal Complaints Email: [email protected]
Phone Number: Mediaset Infinity does not offer a dedicated customer service phone number. Support is provided exclusively through written digital channels, including email, web contact forms, and online live chat.
Industry and Operations
Mediaset Infinity operates in the entertainment and digital media streaming industry. It uses a hybrid business model combining free, ad-supported streaming with paid subscription tiers and channel add-ons.
- Live TV Streaming: Real-time digital broadcasts of Mediaset’s free-to-air channels, including Canale 5, Italia 1, Rete 4, 20, Focus, and Cine34.
- Catch-Up and On-Demand Content: Access to archives of television shows, fiction series, reality programs, and news broadcasts, including playback features like "Restart."
- Infinity+: A premium paid subscription offering on-demand movies, international series, and live coverage of major sports events, including UEFA Champions League matches.
- Subscription Channels: Optional add-on subscriptions for specialized partner channels, such as Midnight Factory, MGM+, Juventus TV, and Moonbug Kids.
- Multi-Platform Support: Streaming access across connected devices, including smart TVs, web browsers, mobile phones, and streaming sticks.
User Sentiment
User sentiment regarding Mediaset Infinity is largely critical on consumer review portals and application storefronts, with most negative reviews focusing on technical instability, playback problems, and billing friction.
- App Crashes and Technical Instability: Users frequently report that the app freezes, encounters loading errors, or crashes abruptly, especially on smart TVs and mobile devices following app updates.
- Live Stream Buffering: Viewers commonly report lag, sudden drops in stream quality, and complete service outages during high-demand live sports matches.
- Intrusive Advertising: Free-tier users regularly complain about an excessive frequency of unskippable, repetitive commercials that frequently disrupt playback.
- Subscription and Cancellation Difficulties: Many consumers report issues with unexpected automatic renewals and describe the process of canceling Infinity+ or third-party channel add-ons as difficult to navigate.
- Absence of Direct Phone Support: Customers express dissatisfaction with the lack of a phone number to speak with a representative, citing slow resolution times and automated responses through written support channels.
Share Your Experience
If you’ve experienced issues with Mediaset Infinity, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.