McDonald’s App Promotions Not Honored

On October 6, 2023, at around 8:30 PM, I experienced another problem regarding the promotions offered through the McDonald’s online application at the McDonald’s branch in Kayseri Forum AVM. The McDonald’s mobile application displays various gifts and promotions, such as toys and coffee, but when I visited this branch, an employee told me that they were not providing these promotions because there was no stock and that the toy was only given to customers who purchased a meal. For the coffee, I was told that there were no supplies left. As a result, I did not scan my QR code at all and decided not to place an order. I found the employee’s attitude disrespectful and unfair to customers. This is not the first time I have experienced this problem; I have faced the same issue at this branch approximately 8–10 times. While the promotions appear active and available for use in the application, the branch repeatedly refuses to honor them by claiming that there is no stock. This has seriously damaged my trust, and I have now started considering purchasing from other brands instead of McDonald’s. My request is either that promotions should not be displayed in the online application when they cannot be provided, or that sufficient stock should be sent to branches so that the advertised promotions can actually be honored. I request that this inconsistency between what is promised in the online application and what customers experience at the branch be resolved, that customers not be treated unfairly in this way, and that the necessary action be taken.