Maplin sent me a damaged package with electronics inside; how can I easily exchange it?

To enable an exchange, please complete the steps below:

1. Immediate Notification: Call Maplin customer support within 48 hours of receiving the damaged item. Please provide your order number and a full description of the damage.

2. Document the Damage: Take detailed photos of the damaged item, packing, and delivery label. These photographs will help Maplin assess the situation and handle your trade.

3. Return Authorisation: After examining your case, Maplin will give a return authorization number. To avoid processing delays, please ensure that this number is clearly displayed on the return packaging.

4. Return Shipping: Maplin will offer instructions for returning a damaged item. They may arrange for collection or cover your return shipping charges.

5. Exchange Process: Once Maplin receives and validates the damaged item, they will swiftly ship a replacement to you. If not, remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.