Maplin refused to process a return for the solar power, what should I do?

This is what you should know about your customer rights in the UK if Maplin won't take back your solar power product. Consumer Rights Act 2015 says that things must be of good enough quality, useful for their purpose, and exactly what they say they are. You have the right to a repair, replacement, or refund if the product is broken or not what was stated.

First, figure out why the person is coming back. If the product is broken, you should take pictures and write a thorough description of the problem. Get in touch with Maplin's customer service again, this time with proof of your rights under the Consumer Rights Act 2015. Ask nicely for an answer, like a replacement or a refund.

If Maplin keeps saying no, you can take the matter to the Small Claims Court as a last option. Through this formal route, customers can get paid for bad goods or services. Make sure you have all the paperwork you need to support your case, like the receipts for the items you bought, any contact you have had with Maplin, and proof of the problem.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.