Brand Overview: MAJORITY
MAJORITY is a digital financial services platform tailored to immigrants and international communities living in the United States. Founded in 2019 by Magnus Larsson, the platform operates under the company Majority USA, LLC and provides mobile-first banking and cross-border solutions in partnership with FDIC-insured banks.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: +1 (855) 553-3388
Industry and Operations
MAJORITY operates within the financial technology (fintech) and digital banking industry. It utilizes a paid monthly membership business model to offer banking, cross-border payment, and international communication tools without requiring an SSN. Banking products are provided through member FDIC partner banks, including Axiom Bank, N.A. and WebBank.
- Digital Checking Accounts: Accounts that can be opened using international identification documents, complete with direct deposit and digital check deposit capabilities.
- Debit and Secured Credit Cards: Issuance of the MAJORITY Visa debit card and credit-builder secured cards.
- Cross-Border Money Transfers: Low-fee international remittances sent to bank accounts, cash pickup locations, and mobile wallets worldwide.
- Telecommunication Services: In-app international phone calls and international mobile airtime top-ups.
- Peer-to-Peer Payments: Instant money transfers between users via MAJORITY Pay.
User Sentiment
User feedback regarding MAJORITY is frequently critical of operational policies, account access limitations, and communication barriers when issues arise. Negative sentiment predominantly highlights difficulties in retrieving money and dealing with customer support.
- Unexpected Account Closures and Freezes: Many customers report that their accounts are abruptly locked, frozen, or permanently closed under review for security or compliance reasons, cutting off access to their funds.
- Delayed or Stalled Money Transfers: Users complain of significant delays with international remittances and deposits, with funds occasionally stuck in transit longer than advertised.
- Difficulty Canceling Memberships: Complaints often mention unauthorized or continued monthly subscription charges after attempting to cancel or close accounts.
- Unresponsive Customer Support: Cardholders report difficulties getting actionable answers from support agents via phone or chat, often receiving scripted responses during urgent account disputes.
- Verification and Onboarding Errors: Users encounter issues during registration, such as rejected identity documents or locked accounts during initial verification.
Share Your Experience
If you have experienced issues with MAJORITY, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.