Maersk Refuses to Refund My Deposit After 15 Days

Maersk Shipping has been a complete disaster from start to finish. We have been trying to get our deposit refunded for 15 days, but we still haven't received our money. İlkay Denizcilik refuses to accept emails sent from Hotmail and Gmail accounts, which I believe is a clear violation of the Turkish Commercial Code. We will never entrust Maersk Shipping with any of our shipments again. There is absolutely no one available to take responsibility or address our concerns.