I can’t claim my Lucky Block bonus, what’s the best way to fix this issue?

If you can’t claim your Lucky Block bonus and want to fix it;

Check the bonus terms first;

• Open the bonus page
• Note:
– Expiry date
– Minimum deposit
– Wagering requirements
– Eligible games
• Screenshot the offer

Confirm you met all conditions;

• Correct bonus code entered (no spaces)
• Deposit meets minimum amount
• Bonus still active
• No prior claim if it’s “new users only”

Verify your account;

• Go to Profile → Verification
• Make sure ID/KYC is fully approved
• Some bonuses require completed verification

Refresh and retry;

• Log out and back in
• Clear app cache or update the app
• Try claiming again

Check messages;

• Look for:
– “Bonus denied”
– “Not eligible”
– “Verification required”

Contact Lucky Block Support;

• Explain the bonus won’t apply
• Provide:
– Username/email
– Bonus name/code
– Deposit amount
– Screenshots of error

• Ask them to:
– Confirm eligibility
– Apply the bonus manually
– Explain the issue clearly

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.