Xolvie Resolution Specialist February 23, 4:35 pm
If your Lords Mobile account was suddenly banned and you don’t know why, follow these steps:
Understand possible reasons. Bans may result from rule violations, use of third-party software, suspicious activity, account trading, or chat violations. Sometimes bans happen due to security concerns or mistakes.
Contact official IGG support. Submit a ticket through the IGG support website or use the in-game support system (Settings → Help). You can also email official support if listed in the game’s help section.
Provide detailed information. Include your in-game name, IGG ID, platform (Android/iOS), and the date/time of the ban. Clearly explain why you believe the ban may be incorrect.
Submit an appeal. Politely request the reason for the ban and ask for a review of your case. Clear and respectful communication improves your chances.
Support usually replies within a few days.
If you receive no explanation or response, you may share your experience on Xolvie to highlight the issue publicly.
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