I tried to track my phone with LocationTool, but it didn’t work and they charged me. How can I request a refund?

If after trying to track your phone with LocationTool the service didn’t work and you were still charged, you can cancel and request a refund by following these specific steps:

• Complete the automatic cancellation: go to https://location-tool.com/en/unsubscribe, enter your email address, and request the immediate cancellation of the subscription.

• Contact your bank or card provider: ask them to block new charges and request a chargeback if the debit was recent and without clear consent.

• Keep evidence of the failure: screenshots, unanswered emails, or any proof that the service didn’t work can strengthen your claim.

❗ If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness about the problem and inform others.