LocateMyMobile

Brand Overview: LocateMyMobile

LocateMyMobile is an online mobile phone location service that helps users try to find a lost phone or contact the person holding it. The website is operated by MotDiese SAS, a France-based company. MotDiese appears to have been founded in 2014.

Contact Info

• Customer support email: [email protected]
• Official phone number: 09 39 03 60 83
• Other support channel: Contact form available on the official website

Industry and Operations

LocateMyMobile operates in the online phone tracking and recovery space. It offers a web-based service aimed at helping users locate a lost or stolen mobile device or reach the person who has it. Its business model appears to rely on a low-cost trial that converts into a recurring paid subscription unless canceled.

• Phone ringing feature
• Location by SMS link
• Location history access
• Subscription-based access to its platform
• Online account area for managing the service

User Sentiment

Overall user sentiment appears to be mixed to negative, with complaints focusing more on billing and cancellation issues than on successful device recovery.

• Users say they were charged after a low-cost trial converted into a monthly subscription
• Complaints about difficulty canceling the subscription or finding the active billing source
• Reports that the service did not work as expected or failed to locate the phone
• Refund requests after customers felt they paid for a service they could not use
• Frustration with limited or unclear customer support access
• Confusion about how the service works, especially that location sharing depends on user consent and interaction with the SMS link

Share Your Experience

If you’ve experienced issues with LocateMyMobile, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.