If LocateMyMobile won’t cancel your subscription,
Try the official cancellation method first;
• Log in → “My Profile”
• Click cancel subscription
• Important:
– Cancellation must be done from your account
– Trials auto-convert to paid plans if not canceled
If it doesn’t work, escalate immediately;
• Use their cancel page:
– Enter your email and request cancellation
• Contact support and write:
– “I cannot cancel my subscription. Cancel it immediately and stop billing.”
Force-stop charges via your bank;
• Canceling alone may NOT stop billing
• Do this:
– Block recurring payments
– Block the merchant
– Request a chargeback if already charged
This is the fastest way to stop money leaving your account.
Check payment source;
• If you subscribed via:
– App Store → cancel in Apple settings
– Google Play → cancel in subscriptions
• Deleting the app does NOT cancel billing
Document everything;
• Save:
– Screenshots
– Emails
– Failed cancellation attempts
No proof = harder refund
Still not resolved?
• File a complaint on Xolvie to escalate and pressure resolution
Related Complaints
LocateMyMobile Subscription Not Working and Cannot Be Canceled

On Sunday, March 29, 2026, I purchased a subscription to Locate Mobile through Google Play. From the very beginning, the service did not work at any time on my iPhone, yet I was still charged €39 plus an additional €0.50. I find it unacceptable to be charged for a service that has not worked even on...