LocateMyMobile billed me after trial, how can I cancel and recover money?

0
Xolvie
Xolvie Resolution Specialist April 07, 11:14 am

If LocateMyMobile billed you after the trial,

Understand why this happened;

• The trial (≈48 hours) automatically converts to a paid plan
• Monthly billing starts if you don’t cancel in time

This is standard “auto-renewal” behavior.

Cancel immediately;

• Log in → “My Profile”
• Click:
– Cancel subscription

• Important:
– Cancellation only stops future charges
– Current billing may still apply

Make sure it shows “Canceled”.

Request a refund;

• Contact support and write:
– “I was charged after trial. I request a refund.”

• Include:
– Payment receipt
– Trial date
– Cancellation proof

• Tip:
– Refunds are more likely if you didn’t use the service

Act fast — timing matters.

Escalate if needed;

• If support ignores:
– Contact your bank
– Request a chargeback (unauthorized/auto-renew charge)

• You have the right to dispute unexpected subscription charges

Stop future charges completely;

• Remove your card (if possible)
• Ask your bank to:
– Block recurring payments
– Block the merchant

Still unresolved?

• File a complaint on Xolvie to increase visibility and pressure for a refund

Vote