If LocateMyMobile billed you after the trial,
Understand why this happened;
• The trial (≈48 hours) automatically converts to a paid plan
• Monthly billing starts if you don’t cancel in time
This is standard “auto-renewal” behavior.
Cancel immediately;
• Log in → “My Profile”
• Click:
– Cancel subscription
• Important:
– Cancellation only stops future charges
– Current billing may still apply
Make sure it shows “Canceled”.
Request a refund;
• Contact support and write:
– “I was charged after trial. I request a refund.”
• Include:
– Payment receipt
– Trial date
– Cancellation proof
• Tip:
– Refunds are more likely if you didn’t use the service
Act fast — timing matters.
Escalate if needed;
• If support ignores:
– Contact your bank
– Request a chargeback (unauthorized/auto-renew charge)
• You have the right to dispute unexpected subscription charges
Stop future charges completely;
• Remove your card (if possible)
• Ask your bank to:
– Block recurring payments
– Block the merchant
Still unresolved?
• File a complaint on Xolvie to increase visibility and pressure for a refund