Refund Of Unauthorised Charge - Liven

I am writing regarding an unauthorized charge made through my Liven account. On 18 July 2026, an amount was taken from my bank card even though I have not used the app at all for the last three months. When I contacted your support team, I was told that your refund policy is inactive and that my purchase was more than 30 days old. This is not correct, as I did not make any purchase with Liven in the last three months and the transaction that appears on my bank account was not authorized by me. I request that this unauthorized transaction be fully refunded to my bank card and that my Liven account be permanently deleted so that no further charges can be made. I also ask for a clear explanation of how this charge was processed despite my not using the app for such a long period of time.